RETURN & EXCHANGE POLICY

Your perfect pleasure is what we aim for! You have 30 days from the date of delivery to return your purchase if we have still not met your expectations.MTL Dynamic Styles will do everything in our power to make it better. Please take a moment to read our return and refund policy to understand your rights and responsibilities.

JUST FOLLOW THESE STEPS

Step 1: Select Find Your Order from the menu at the bottom of the page.

Step 2: Follow the return instructions step by step to get a return address.

Step 3: Pack and return the item(s) via any local shipping company.

DONE! MTL Dynamic Styles will process return & exchange in 7 working days when the warehouse receives return packages.

Expected Processing Timescales:  7 working days when the warehouse receives return packages

RETURN & EXCHANGE CONDITIONS

1. We will accept returns within 30 days of delivery.

2. Only items in their original, undamaged, unstained and unworn condition can be returned.

3. Items marked on the product page as "No returns or exchanges" are considered flash sales and final sales and cannot be returned for a refund or exchange.

4. The original shipping and insurance fees are non-refundable if returned for a refund.

5. You can email us or submit a ticket if you encounter issues when processing a return.

6. Customers need to pay the return shipping charge.

NOTES

Any address on the parcel is not an authorized return address, and you are still liable for any losses caused by the incorrect address.

We kindly request that you use a shipping mailer bag instead of a cardboard box for your returns. It is crucial to minimize discrepancies in return labels and prevent processing delays.

 

 Refund Process:

Once we receive your returned item and inspect it, we will inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [7] days.

 Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item, and we will either replace the item or issue a refund, including return shipping costs.

Contact Information:

If you have any questions or concerns about our return and refund policy, please get in touch with us at:

info@mtldynamic

We reserve the right to update or modify this return and refund policy at any time. Please review it periodically for any changes. Your continued use of our website and services after any modifications to this policy will constitute your acceptance of those changes.

Thank you for choosing MTL Dynamic Styles. We appreciate your business.